It's Not Over // Wear it! Live It!

Return & Exchange Policy for Products

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We want you to be completely satisfied with your purchase on IT’S NOT OVER. If for any reason you are unhappy, please contact IT’S NOT OVER at info@itsnotover.us

  • You may return products within 30 days of delivery.
  • We aim to process all requests within 72 hours upon receiving. Refunds are issued back to the original form of payment used to purchase the order. Should you have any questions about the status of your refund, your return or your account, please feel free to contact IT’S NOT OVER at info@itsnotover.us
  • At this time, IT’S NOT OVER cannot refund, reimburse, cover, or otherwise be responsible for any fees not paid to IT’S NOT OVER. This includes any customs taxes or VAT as well as any return shipping costs you may incur in the refund process.
  • Items described as “Final Sale” or “Clearance” cannot be returned or exchanged.
  • Any worn, soiled, altered, washed, or customer-damaged items cannot be returned and will be shipped back to you at your cost and no refund issued.

Returns Process:

Just follow the steps below for an easy return!

  1. Ship your package back to:
    IT’S NOT OVER
    P O BOX 962274
    EL PASO, TX 79936
    USA
    * Please include a copy of your receipt inside. Please ship with tracking; we are not responsible for packages lost by shipping carriers.
  2.  Wait for your refund. You will be issued a credit memo stating the amount returned to your original payment method within 7-10 business days of us receiving your return.

 

Exchanges Process:

Just follow the steps below for an easy exchange!

  1. Ship your package back to:
    IT’S NOT OVER
    P O BOX 962274
    EL PASO, TX 79936
    * Please include a copy of your receipt inside. Please ship with tracking; we are not responsible for packages lost by shipping carriers.
  2.  Order your new item.  It will be shipped out to you within 1-3 business days as soon is you order.
  3. Wait for your refund. You will be issued a credit memo stating the amount returned to your original payment method within 7-10 business days of us receiving your return.